How to’s:
Add/Delete Members: Click the three dots to the right of the Member. If you need to delete a member, click the three dots next to the member and delete. Please remember, all members must have the same permanent address. From our bylaws:
- “Membership will be defined as up to two adults and their dependent children. Membership does not include other adults, grandparents, or unrelated or non-dependent children living in the home.”
Sign Waivers: Click blue document symbol next to each adults name under the members category in your account, this will allow you to fill out and complete the waiver form
Edit Member Information: Click the three dots next to the member’s name and edit name, phone, email, gender, member type and/or date of birth. Even though your username is an email address, we need you to enter your email here to enable password reset requests, receive pool information, updates, etc.
Profile Image: Upload profile images of each individual on your family’s membership. To do so, click the three dots next to the member’s name and select ADD PHOTO. Upload a photo by clicking on the pencil tool and then click on the UPLOAD IMAGE icon. Please use a close-up, head shot or cropped face photo.
Edit Account Information: Click the three dots to the right of Account Summary and select Edit Account Details . You can change your username here, change the billing contact, and update your address. Make sure you are using the address which is associated with your credit card. You can also change your password here by selecting Change Password.
Emergency Contact: Everyone should have an emergency contact on file. To add an emergency contact click the three dots next to Emergency Contact and add name and phone number.
Payments: Please secure your membership by making a payment. To access the Payments screen, click on the words “PAY HERE” in the Account Summary section. Note: you will not be able to make a payment without completing any REQUIRED fields noted on the screen. [Pro-tip: did you sign your waivers?] Once you have completed the required items and clicked on your dues payment, you will choose your method of payment and be taken to a second screen to check out. We accept:
- Credit/Debit Card – If you are paying by credit card, enter credit card number, expiration date and CVV. Note: Please be sure the address on file with your credit card company matches the address entered into your member account.
- ACH- Enter your banking account number and routing number in the labeled places, ensure your billing address is correct and submit payment (this information can be found on checks and/or often times in your banking app)
- To finalize your payment, click the “Submit Payment” button at the bottom of the screen.